Shipping & Refund Policy

Free shipping is offered on all Canadian orders over a $150 value. Most Canadian orders ship via Canpar. Orders under $150 typically ship via Canpar. Due to the high-value products, all PEV shipments (EUCs, eSkateboards, Onewheels & eScooters) require a signature delivery with no exceptions. 

Online orders paid in full via credit card, debit, PayPal, or e-transfer typically ship from our Vancouver warehouse within 1 business day. 

Orders placed via PayBright financing require a fraud-check and approval from PayBright which can delay shipments by up to 48 hours. 

All orders will receive a shipping confirmation email once the order has shipped. If you did not receive an order confirmation, please email hello@eevees.com so we can help.

Disclaimer

eevee's is not responsible for lost, damaged, or stolen packages. The risk of loss and/or damage passes onto the customer after the shipment has been picked up by the courier. If you want to insure your package from loss or damage, we recommend purchasing the shipping insurance option provided by Route at checkout. If you purchased the Route purchase protection and need to file a claim, you can do so by going to: https://claims.route.com.

Refunds/Returns

Returns are accepted for a full refund on all unopened and unused products within 30 days of receiving the product. Refunds/Returns are not accepted for used goods. Shipping costs are not covered for returns/refunds. 

Pre-Order Cancellations

PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.

PayBright: Payments: All pre-orders paid via PayBright will incur a 9% cancellation fee.

SplitIt: All pre-orders paid via SplitIt will incur a 5% cancellation fee. 

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For any other questions regarding our shipping or refund policies, please email hello@eevees.com.