Shipping & Refund / Return / Exchange Policies
Shipping & Delivery
Canadian orders ship via UPS, Canpar, Purolator, GLS, or FedEx. Oversize products (greater then 150lb) ship freight via Day & Ross. Post Office Box orders will need an alternate shipping address during any active Canada Post strike action. US orders will only ship via USPS due to extreme UPS cross-border processing fees necessitated by consumer import taxes imposed by the US Federal Government on Chinese manufactured products. US Post Office Boxes ship via USPS only.
Due to the high value of the products, all PEV shipments (EUCs, eSkateboards, eScooters, & Onewheels™️), as well as all shipments with a pre-tax value of $200 or more, require a signature upon delivery with no exceptions.
If you refuse delivery or are not able to receive delivery your shipment will be re-routed back to us. Upon delivery to us you will be responsible for the cost of the return shipping fees, including any duty, re-import or brokerage fees incurred. This cost will be subtracted from your order refund once received and processed by our return team. If your order has been returned to us due to a delivery failure and you wish to have your order re-shipped to you, you will be responsible for the new shipping costs, regardless of the order value.
US Shipping
At this time we are able to ship accessories, select electric scooters and select EUCs to the United States. There may be exclusive US distribution agreements in place from time to time. If you are a US based customer trying to purchase an EUC or scooter with a US distribution agreement in place you will not be able to check out. Accessories are available to all US customers, including select US territories (we see your orders Puerto Rico!). EUCs and electric scooters are available to the contiguous 48 US states only.
US orders may be subject to state taxes, customs inspection fees, import duties/tariffs and/or regulatory fees depending on your jurisdiction for which the recipient will be responsible, and which are not refundable in any way, in whole or in part. DUTY AND/OR TARIFFS WILL BE CHARGED TO YOU AT CHECKOUT. It is the sole responsibility of the purchaser to be aware of any customs inspection fees, import duties/tariffs and/or regulatory fees which may be in effect at the time of purchase and/or time of border processing and clearance. We are not able to provide any guidance regarding import duties/taxes.
THE US FEDERAL GOVERNMENT HAS SUSPENDED THE DE MINIMIS REGULATION FOR SHIPMENTS WITH A COUNTRY OF ORIGIN LISTED AS CHINA, HONG KONG, OR MACAU. THIS MEANS ALL SHIPMENTS, REGARDLESS OF DECLARED VALUE, WILL BE CONSIDERED A FORMAL ENTRY AT THE US BORDER. YOU MAY BE REQUIRED TO PROVIDE YOUR SSN OR EIN FOR CUSTOMS CLEARANCE. YOU MAY ALSO BE SUBJECT TO ADDITIONAL IMPORT FEES AND/OR TARIFFS. ANY TARIFFS YOU ARE SUBJECT TO ARE AN IMPORT TAX LEVIED BY THE UNITED STATES FEDERAL GOVERNMENT ON AMERICAN CONSUMER AND COMMERCIAL IMPORTS. THIS IS PAID FOR BY AMERICAN CITIZENS, NOT BY ANY OTHER COUNTRY OR ORGANIZATION. THE SUDDEN AND SIGNIFICANT INCREASE OF FORMAL CUSTOMS ENTRIES AT THE US BORDER MAY CREATE SIGNIFICANT DELAYS. AS THESE REGULATIONS ARE CHANGING AT SUCH A RAPID PACE NEITHER WE NOR ANY BROKERAGE FIRM ARE ABLE TO PROVIDE CLEAR GUIDANCE AT THIS TIME.
Waiver Requirement
Due to product liability insurance requirements, all customers are required to sign a product liability waiver before purchase and shipment of any personal electric vehicle.
Post Office Boxes
All orders for PEVs require a residential or business address. PEVs are NOT able to be shipped to Post Office Boxes. Canada Post and USPS will not ship large lithium batteries and are the only companies authorized to ship to PO Boxes. If a PO Box is entered at checkout for a PEV order you will be contacted to provide an alternate delivery address.
Shipping Delivery Times
Online orders paid in full via credit card, Interac debit, Affirm, or PayPal typically ship from our Vancouver warehouse within 2 business days. Orders placed on Friday after 12 noon PST through to Sunday will be processed to ship the following Monday. Orders placed on holidays will be processed to ship on the next business day. All estimated shipping times (expressed in days) reflect business days (Monday-Friday, not including holidays). Saturdays, Sundays and holidays are not included in estimated shipping times.
- Here are the current delivery estimates for Canadian ground shipments:
- BC 1-2 days
- Alberta 2-3 days
- Saskatchewan, Manitoba, Northern Ontario 3-6 days
- Ontario 5-7 days
- Quebec 5-8 days
- Maritimes 6-9 days
- NFLD & Labrador 7-10 days
- Northern Territories 7-12 days
- All estimates are for major centres. Rural and semi-rural locations may take longer.
- All estimates are expressed in standard business days.
- Here are the current delivery estimates for US ground shipments:
- THE SUDDEN AND SIGNIFICANT INCREASE OF FORMAL CUSTOMS ENTRIES AT THE US BORDER MAY CREATE SIGNIFICANT DELAYS. THE BELOW ARE GUIDELINES ONLY UNDER NORMAL SHIPPING CONDITIONS.
- West 3-5 days
- Midwest 5-7 days
- Central 5-7 days
- South 6-9 days
- Northeast & East coast 6-9 days
- All estimates are for major centres. Rural and semi-rural locations may take longer.
- All estimates are expressed in standard business days.
Orders placed via Affirm financing require a fraud-check and approval from Affirm which may delay shipments by up to 48 hours. As soon as approval is received from Affirm, the order will be processed and shipped.
Shipping Confirmation & Tracking
All orders will receive a shipping confirmation email and tracking number once the order has shipped. If you did not receive an order confirmation please email hello@eevees.com so we can help.
Estimated date of delivery may fluctuate due to extenuating circumstances such as weather, operational delays etc. We will work directly with you and the shipping companies to provide expedient solutions in the case of a severe delay if one should so occur.
Shipping Insurance & Disclaimer
eevee's is not responsible for lost, damaged, or stolen packages. The risk of loss and/or damage passes onto the customer after the shipment has been picked up by the courier. If you want to insure your package from loss or damage, we strongly recommend purchasing the shipping insurance option provided by Navidium at checkout. Be advised if you do not select Navidium Shipping Protection at checkout your package will not be insured throughout the shipping process and any costs to the purchaser will not be recoverable in the event of loss, damage, theft or any and all similar events which prevent receipt or proper operation of the device by the customer. Some customers may have shipping insurance or purchase protection as part of their credit card holder agreement. Please refer to your credit card holder agreement for details. If you purchased Navidium Shipping Protection and have received a damaged product or your product has been confirmed as lost by the appropriate shipping company please contact us directly at hello@eevees.com.
Fraud Policy
The eevee’s website is built on the Shopify e-commerce platform. Shopify provides built-in anti-fraud and security risk software to analyze every order placed through the eevee’s website.
In some cases orders placed may trigger a fraud alert. This could be due to a number of risk factors.
In the case that an order is given a high level risk of fraud warning it will automatically be cancelled and refunded immediately. Any subsequently placed orders using the same payment method of the fraudulent flagged order will be refused.
In the case that an order is given a medium level risk of fraud warning we may reach out to you via email in order to verify your identity and payment details. If the required verification information is not received within 48 hours of the request your order will be cancelled and refunded.
If an order is found to be fraudulent the appropriate authorities will be notified and eevee’s will assist in every available capacity to help lead to the arrest and/or prosecution of anyone committing financial fraud and/or identity theft.
Due to the high value of our products we take e-commerce fraud and identity theft extremely seriously. If you are notified about your order being potentially fraudulent, the steps being taken to verify identity and payment information are done to protect yourself and all of our customers from financial fraud and/or identity theft.
Refunds/Returns/Exchanges/Cancellations
AS OF MARCH 13, 2026 ALL PRODUCTS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE OR REFUND.
If your order has not yet shipped from our location you may still be eligible for a cancellation/refund/exchange. If your order has not shipped and you wish to cancel your order, all credit card and PayPal purchases incur a 3.5% merchant fee and will be deducted from the refund amount.
All Affirm purchases incur a 9% merchant fee which will be deducted from the refund amount.
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Upon successful completion of a transaction and receiving an order confirmation number via eevee's point of sale or on the eevee's Micromobility Inc. website checkout page, the customer agrees to the above Terms and Conditions.
For any questions regarding our shipping or return/refund/exchange policies, please email hello@eevees.com.