Shipping & Refund / Return / Exchange Policies
Free Shipping & Delivery
Free shipping is offered on all orders over a $250 pre-tax value in your local currency. Canadian orders ship via UPS, Canpar, Purolator or FedEx. US orders ship via UPS or USPS. Due to the high value of the products, all PEV shipments (EUCs, eSkateboards, eScooters, & Onewheels), as well as all shipments with a value of $200 or more, require a signature upon delivery with no exceptions.
US Shipping
At this time we are able to ship accessories, electric scooters and EUCs to the United States. Accessories are available to all US customers, including select US territories (we see your orders Puerto Rico!). EUCs and electric scooters are available to the contiguous 48 US states only. US orders may be subject to local state taxes, customs inspection fees, import fees and/or regulatory fees depending on your jurisdiction for which the recipient will be responsible.
Waiver Requirement
Due to product liability insurance requirements, all customers are required to sign a product liability waiver before purchase and shipment of any personal electric vehicle.
Post Office Boxes
All orders for PEVs require a residential or business address. PEVs are NOT able to be shipped to Post Office Boxes. Canada Post and USPS will not ship large lithium batteries and are the only companies authorized to ship to PO Boxes. If a PO Box is entered at checkout for a PEV order you will be contacted to provide an alternate address.
Shipping Delivery Times
Online orders paid in full via credit card, debit, Affirm, Splitit, or PayPal typically ship from our Vancouver warehouse within 1 business day. Orders placed on Friday after 12 noon PST through to Sunday will be processed to ship Monday. Orders placed on holidays will be processed to ship on the next business day. All estimated shipping times (expressed in days) reflect business days (Monday-Friday, not including holidays). Saturdays, Sundays and holidays are not included in estimated shipping times.
- Here are the current delivery estimates for Canadian shipments:
- BC 1-2 days
- Alberta 2-3 days
- Saskatchewan, Manitoba, Northern Ontario 3-6 days
- Ontario 4-6 days
- Quebec 5-7 days
- Maritimes 6-9 days
- NFLD & Labrador 7-10 days
- Northern Territories 4-12 days
- ALL ESTIMATES ARE FOR MAJOR CENTRES. RURAL AND SEMI-RURAL DELIVERIES MAY TAKE LONGER.
- ALL ESTIMATES ARE FOR STANDARD BUSINESS DAYS.
- Here are the current delivery estimates for US shipments:
- West 2-5 days
- Midwest 3-5 days
- South 4-7 days
- Northeast 5-7 days
- ALL ESTIMATES ARE FOR MAJOR CENTRES. RURAL AND SEMI-RURAL DELIVERIES MAY TAKE LONGER.
- ALL ESTIMATES ARE FOR STANDARD BUSINESS DAYS.
Orders placed via Affirm financing require a fraud-check and approval from Affirm which can delay shipments by up to 48 hours. As soon as approval is received from Affirm, the order will be processed and shipped.
Shipping Confirmation & Tracking
All orders will receive a shipping confirmation email and tracking number once the order has shipped. If you did not receive an order confirmation please email hello@eevees.com so we can help.
Unfortunately all shipping companies have suspended guaranteed delivery dates at this time. Estimated date of delivery may fluctuate. We will work directly with you and the shipping companies to provide expedient solutions in the case of a severe delay if one should so occur.
Shipping Insurance & Disclaimer
eevee's is not responsible for lost, damaged, or stolen packages. The risk of loss and/or damage passes onto the customer after the shipment has been picked up by the courier. If you want to insure your package from loss or damage, we recommend purchasing the shipping insurance option provided by Navidium at checkout. Be advised if you do not select Navidium Shipping Protection at checkout your package will not be insured throughout the shipping process and any costs to the purchaser will not be recoverable in the event of loss, damage, theft or any and all similar events which prevent receipt or proper operation of the device by the customer. Some customers may have shipping insurance or purchase protection as part of their credit card holder agreement. Please refer to your credit card holder agreement for details. If you purchased Navidium Shipping Protection and have received a damaged product or your product has been confirmed as lost by the appropriate shipping company please contact us directly at hello@eevees.com.
Refunds/Returns/Exchanges
Returns and Exchanges are accepted for a full refund of the product cost on all unopened and unused products within 30 days of receiving the product. Refunds, Returns, and Exchanges are not accepted for used goods. Shipping costs for Returns and Exchanges are not covered.
When returning a Product from the US you MUST select "Return" or the appropriate equivalent as the purpose of your shipment to avoid incurring customs fees and/or international duties. Your Product will not be accepted if it arrives with fees and/or duties owing.
All display or demo model purchases are final sales only.
Return Shipping For Repair
You MUST retain all of the original packaging of your PEV Product to ensure it is repacked safely for transport to one of our authorized repair facilities.
Because your PEV Product contains lithium ion batteries transportation regulations require specific packaging for transport. You may be subject to fines from the shipping company and/or Transport Canada or the US Department of Transportation if your device is found to have been shipped without its original approved packaging.
If you no longer have your original box and packaging you may be able to purchase a replacement for a fee. Replacement boxes are not guaranteed to be available and the cost of shipping an empty box is responsibility of the customer.
If your Product is not packaged correctly it may not be accepted by the shipping companies. If your Product arrives to one of our locations in unsafe packaging it may not be accepted upon delivery. If an improperly packaged device is accepted upon delivery you will be charged the cost of appropriate packaging for return shipping.
You are responsible for any damages resulting from improper packaging during transport to eevee's.
Affiliate Code Gifts
Affiliate codes are not discount codes for the user. When using an active Affiliate code at checkout, you as the purchaser are eligible for a free gift if you purchase an Electric Scooter, Electric Unicycle, Electric Skateboard, or Onewheel. Purchases made using an Affiliate code that do not include one of the 4 above mentioned devices do not qualify for a free gift.
Pre-Order Cancellations
PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.
Affirm: All pre-orders paid via Affirm will incur a 9% cancellation fee.
SplitIt: All pre-orders paid via SplitIt will incur a 5% cancellation fee.
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Upon successful completion of a transaction and receiving an order confirmation number via eevee's point of sale or on the eevee's Micromobility Inc. website checkout page, the customer agrees to the above Terms and Conditions.
For any questions regarding our shipping or return/refund/exchange policies, please email hello@eevees.com.