Shipping & Refund Policy

Free shipping is offered on all Canadian orders over a $250 pre-tax value. Most orders ship via UPS or Canpar. Due to the high value of the products, all PEV shipments (EUCs, eSkateboards, eScooters, & Onewheels), as well as all shipments with a value of $200 or more, require a signature upon delivery with no exceptions. 

At this time we are only able to ship accessories and EUCs to the United States. US orders may be subject to local state taxes, customs inspection fees, import fees and/or regulatory fees depending on your jurisdiction for which the recipient will be responsible. 

Due to US insurance requirements, all US based customers are required to sign a product liability waiver before shipment of any personal electric vehicle.

All orders for PEVs require a residential or business address. PEVs are NOT able to be shipped to Post Office Boxes. Canada Post and USPS will not ship large lithium batteries and are the only company authorized to ship to PO Boxes. If a PO Box is entered at checkout for a PEV order you will be contacted to provide an alternate address. 

Online orders paid in full via credit card, debit, Affirm, Splitit, or PayPal typically ship from our Vancouver warehouse within 1 business day. Orders placed on Friday after 12 noon PST through to Sunday will be processed to ship Monday. Orders placed on holidays will be processed to ship on the next business day. All estimated shipping times (expressed in days) reflect business days (Monday-Friday, not including holidays). Saturdays, Sundays and holidays are not included in estimated shipping times.

  • Here are the current delivery estimates for Canadian shipments:
    • BC 1-3 days
    • Alberta 2-4 days
    • Saskatchewan, Manitoba, Northern Ontario 4-6 days
    • Ontario 4-7 days
    • Quebec 5-7 days
    • Maritimes 6-9 days
    • NFLD & Labrador 7-12 days
    • Northern Territories 4-14 days
  • Here are the current delivery estimates for US shipments:
    • West 2-5 days
    • Midwest 3-5 days
    • South 4-7 days
    • Northeast 5-7 days

    Orders placed via Affirm financing require a fraud-check and approval from Affirm which can delay shipments by up to 48 hours. As soon as approval is received from Affirm, the order will be processed and shipped.

    All orders will receive a shipping confirmation email and tracking number once the order has shipped. If you did not receive an order confirmation please email so we can help.

    Unfortunately all shipping companies have suspended guaranteed delivery dates at this time. Estimated date of delivery may fluctuate. We will work directly with you and the shipping companies to provide expedient solutions in the case of a severe delay if one should so occur.


    eevee's is not responsible for lost, damaged, or stolen packages. The risk of loss and/or damage passes onto the customer after the shipment has been picked up by the courier. If you want to insure your package from loss or damage, we recommend purchasing the shipping insurance option provided by Route at checkout. Be advised if you do not select Route purchase protection at checkout your package will not be insured throughout the shipping process and any costs to the purchaser will not be recoverable in the event of loss, damage, theft or any and all similar events which prevent receipt or proper operation of the device by the customer. Some customers may have shipping insurance or purchase protection as part of their credit card holder agreement. Please refer to your credit card holder agreement for details. If you purchased the Route purchase protection and need to file a claim, you can do so by going to:


    Returns and Exchanges are accepted for a full refund on all unopened and unused products within 30 days of receiving the product. Refunds, Returns, and Exchanges are not accepted for used goods. Shipping costs for Returns and Exchanges are not covered. 

    All display or demo model purchases are final sales only. 

    Return Shipping For Repair

    You MUST retain all of the original packaging of your Product to ensure it is repacked safely for transport to one of our authorized repair facilities. 

    Because your Product contains lithium ion batteries transportation regulations require specific packaging for transport. You may be subject to fines from the shipping company and/or Transport Canada or the US Department of Transportation if your device is found to have been shipped without its original approved packaging.

    If you no longer have your original box and packaging you may be able to purchase a replacement for a fee. Replacement boxes are not guaranteed to be available and the cost of shipping an empty box is responsibility of the customer. 

    If your Product is not packaged correctly it may not be accepted by the shipping companies. If your Product arrives to one of our locations in unsafe packaging it may not be accepted upon delivery. If an improperly packaged device is accepted upon delivery you will be charged the cost of appropriate packaging for return shipping. 

    You are responsible for any damages resulting from improper packaging during transport to eevee's.

    Pre-Order Cancellations

    PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.

    Affirm: All pre-orders paid via Affirm will incur a 9% cancellation fee.

    SplitIt: All pre-orders paid via SplitIt will incur a 5% cancellation fee. 


    By selecting a shipping service and upon successful completion of a transaction on the eevee's Micromobility Inc. website checkout page the customer agrees to the above Terms and Conditions. 

    For any other questions regarding our shipping or refund policies, please email  

    All above Terms and Conditions are subject to change without notice. Updated January 10 2023.