Limited Warranty

1 Year Limited Parts & Labour Warranty for EUCs, eScooters, eSkateboards, and eBikes (excluding Onewheel)

For Onewheel's warranty information, please refer to their warranty agreement by clicking here

1. Limited Warranty Period 

This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product for a period of one (1) year in Canada. In the event a defect covered by this Limited Warranty occurs, eevee's Micromobility Inc will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins the date the Product is purchased from eevee's Micromobility Inc. 

2. Limited Warranty Service Process 

If you discover what you believe is a defect for your Product, please contact eevee's Micromobility Inc at 604-841-4283 or at hello@eevees.com. eevee's customer support are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product. In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty. 

In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide eevee's with (i) the proof of purchase from eevee's; and (ii) the Product’s serial number. Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number. 

You are responsible for any damages caused by your improper packaging or shipment of the Product to eevee's, or risk of loss during transit. You also have the option to drop off your Product in store at our Vancouver location at 230 E Pender St. 

An authorized service person will conduct an inspection of your Product. If eevee's determines that the problem is not covered under the Limited Warranty, eevee's will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or eevee's will return your Product to you unrepaired. 

For eligible warranty claims, eevee's will service defective Products with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by eevee's will be retained by, and become the property of eevee's. For eligible warranty claims, eevee's will pay reasonable return shipping charges for the return of the Product to you within Canada. You are responsible for sending or dropping off the product to our service centre in Vancouver. eevee's may also offer the option for self-repair and mail the necessary parts needed for repair if the customer wishes to perform a part replacement under warranty. 

3. Limited Warranty Eligibility 

3.1  Your request for service must be received by eevee's within the Limited Warranty Period as described above, and eevee's must receive your Product in accordance with the Limited Warranty Service Process defined above. 

3.2  Your Product must be purchased from eevee's only.

3.3  You must retain the original purchase receipt, and provide this documentation to eevee's to verify your warranty eligibility. 

3.4  This Limited Warranty describes the service available to you in the event your Product requires warranty service.

 

4. Limited Warranty Exclusions 

This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product: 

4.1   Caused by abuse, misuse, neglect or commercial use. 

4.2   Caused by use contrary to the owner’s manual and other documentation or any extreme sport or exhibition use. 

4.3   Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion. 

4.4   Caused by any repair that was unauthorized by eevee's.

4.5   Caused from improper packaging or mishandling during shipment to the warranty-service provider. 

4.6   That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials; or from ordinary wear and tear. 

4.7   Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by eevee's. 

5. Liability Disclaimer and Limitation 

eevee's does not assume, nor authorizes anyone to assume on its behalf, any other obligation or liability in connection with a Product, its component parts, accessories, service repair, or this Limited Warranty. eevee's is not responsible for any loss of use of a Product, its component parts, accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a Product, its component parts, accessories, service repair, or for any other incidental or consequential damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or service repair.